Eduardo Estrada

Primary Administrator for the Demographic and Economic Directorate’s help desk software. Manage approval routing, configure Web Help Desk Software, and engage with stakeholders to implement and validate new IT help desk request requirements.

• Stakeholder Engagement: Collaborate with staff members daily to facilitate innovative initiatives and improve service delivery.
• Version Control Management: Administer access to version control software, troubleshoot repository issues, and conduct training for staff on version control tools, including GitLab and Subversion (SVN).
• Software Testing: Develop and execute robust software testing strategies, ensuring the delivery of high-quality software products. Create test data, define testing procedures, and analyze results to validate functionality.
• Feasibility Studies: Conduct feasibility studies and provide recommendations for strategic actions, aiding decisionmaking processes.
• Requirements Analysis: Advise on specification requirements and limitations, assisting project managers in problem definition and needs identification. Review requirements, data concepts, and processes to organize work and resolve issues.
• Project Leadership: Led the migration from SolarWinds Web Help Desk to Jira Service Desk, improving workflow efficiency and support services. Ensured critical data transfer by evaluating software against 88 help desk requirements.
• Innovation and Prototyping: Implemented a web-based approach to streamline communication and feedback collection between directorates, enhancing efficiency and responsiveness.
• SVN Repository Management: Oversee local SVN repositories, ensuring data integrity and fostering efficient collaboration. Handle troubleshooting, repository creation, and staff training, enhancing overall business performance.
• Automation and Scripting: Developed and implemented Python scripts for routine database administrative functions, specializing in audit reporting to enhance data management and operational efficiency.
• Quality Assurance: Designed and executed comprehensive unit tests for database Python scripts, ensuring robust functionality and code reliability.

Team Lead for Intranet Web Hosting Services: Led the Tobyhanna Army Depot's intranet web hosting team, ensuring alignment with the organization’s strategic plan, mission, vision, and values. Integrated these elements into team strategies, goals, objectives, work plans, and service deliverables.

• Web Hosting and Content Management: Managed and operated local web hosting and content management services, maintaining operational integrity and performance.
• Workload Management: Distributed and balanced team workloads according to workflow, skills, and specialization. Communicated assignments, project objectives, problems to be solved, actionable events, milestones, and deadlines to team members.
• Team Collaboration and Product Development: Fostered a collaborative environment, ensuring each team member contributed to the development of final products. Organized training sessions on team building, collaboration, and essential skills.
• Compliance and Security: Ensured local websites complied with federal regulatory requirements, including the Federal Information Security Modernization Act (FISMA) and Section 508 of the Rehabilitation Act Amendments of 1998. Implemented cybersecurity measures, managed critical updates, and addressed security vulnerabilities.
• Policy Development: Developed local policies and procedures for internet management services, adapting to changes in systems and technologies. Ensured consistency and compliance with higher authority policies and guidelines for World Wide Web programs.
• Problem Solving and Advisory: Guided team members in problem-solving methods, provided work advice, and assisted in identifying solutions.
• Operations Security (OPSEC): Conducted quarterly OPSEC reviews on internal and external TYAD websites to maintain a robust cybersecurity posture and ensure compliance with Army and DoD regulations.
• System Analysis and Development: Analyzed, designed, developed, and implemented information systems, programs, and databases from inception to completion. This included designing input and output systems, systems files, generalized and detailed logic, system and task restart capabilities, and ensuring system/network integration and security.